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  Good Induction

    An efficient induction system pays for itself at all levels...

    Everyone involved in recruiting and settling in a new employee should
    be aware of the principles. People are among your most valuable
    resources and deserve to be treated accordingly. When your company
    is presenting itself to its staff, induction is a vital part of building
    reputation and goodwill. Induction has to be 100% correct or it has failed.

    Use this checklist as a base for your own company's induction programme.

    Acceptance of offer:

    The acceptance is not the end of the recruitment process - it is a step
    along the way. You now have to convert the candidates into successful

    A post-acceptance email or letter is designed to tidy up loose ends,
    and make the new employee feel wanted. Review your standard
    example and ask:

    Is it warm and friendly - does it say you look forward to their arrival?
    Does it say when, where and how they should start work?
    Do the starting dates chosen allow enough time to ensure the employee
    is welcomed, briefed housed and utilised effectively?
    Does it encourage them to confirm holiday dates, particularly if you
    have earlier promised to honour them?
    Does it invite contact before joining?
    Does it confirm other things they were promised at interview
    (e.g. special equipment, organisation changes, car, secretarial
    support, etc.)
    Does it enclose organisation charts or list names of key people so
    the candidate does not have to memorise them all on the first day?

    Before arrival

    Have you told everyone who needs to know (including payroll)
    when the employee is starting?

    Is a desk clean, empty, ready and equipped with a telephone and PC?
    Is someone briefed as first day escort?
    Is there time in key contacts' diaries for a brief meeting?
    Has essential training been planned (including IT systems)?

    First day

    Is someone briefed to act as guide and mentor? Does the brief include:

    Safety precautions?
    People to meet?
    How to claim expenses?
    Corporate objectives?
    Personal objectives?
    Location of refreshments?
    Where work comes from?
    Where work goes to?
    Hours of work?
    Appraisal procedures?

    Think about confirming the brief in writing - for example in an induction
    booklet or handout - people often cannot absorb it all at once and
    remember everything.

    One week

    After one week, take the time to talk about first impressions. This is
    valuable because it makes employees feel wanted, and helps to
    correct false impressions and misunderstanding.

    One month

    Check again that you have implemented everything promised before
    joining - or explained delays.

    Has someone during the month explained how your performance
    appraisal system works and the criteria by which the new employee
    will be assessed?

    End of probationary period

    Do not let it pass unnoticed. Take the trouble to reassure, encourage
    and redirect employees at this stage otherwise they may assume
    incorrectly that their performance is perfect - or that their jobs
    are in jeopardy.

    Have you fulfilled your promises to them?
    Have you discussed past performance - constructively?
    Have you discussed future prospects?

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